Terms & Conditions

Louby Love Pet Services

General

• By booking any service, the client agrees to these terms and conditions.

• All services are carried out with the dog’s welfare and safety as the priority.

Services Offered

• Dog walking: solo walks, either 30 minutes or an hour.

• Training: obedience, puppy training, and 121 trick training sessions. 

• Drop-ins: 30-minute drop-in sessions. Or trick training drop-ins.

• Walk & train services may be available for reactive dogs, depending on behavioural assessment.

Payments

• Payment can be weekly or monthly, as agreed during the meeting.

• Weekly invoices will be sent on the following Monday after each walking week.

• Monthly invoices will be sent on the 1st of each month.

• Refusal of payment may result in suspension of services.

• Prices are reviewed annually or when necessary. Clients will be notified of any changes in advance.

Cancellations

• Client cancellations must be made with at least 24 hours' notice to avoid being charged. Any cancellations that day will still be charged in full, depending on the reason given by the client.

Forgotten Bookings

• If I attend the property for a scheduled service but the client has forgotten about the booking or no longer requires it, the full fee for that session may still apply.

Holidays

• Bank holidays: no walks will take place unless agreed in advance, and may incur an additional fee.

• Walker holidays: clients will be given as much notice as possible for any holidays or dates the walker is unavailable, however, sometimes this much notice won’t be possible. It will be the owner’s responsibility to find cover during this time. 

• We don’t operate for a few weeks around Christmas, with these dates being: 24th December to 1st January. 

• Any other dates that the walker is unavailable will be emailed/messaged to clients a few weeks/months before. 

Opening times

• We operate Monday-Friday 

• Saturdays & Sundays are only covered if agreed well in advance.

Adhoc clients

• Regular clients will always be prioritised over adhoc bookings.

• I cannot always guarantee there’ll be space for adhoc bookings, but I will do my best to fit them in where I can.

Illness or emergencies 

• In case of the walker being ill or having an emergency, all clients on that day will be contacted before 9 AM to let you know of the walks being cancelled. These will not be charged. While not guaranteed, the walker may be able to offer drop-ins instead for that day.

Dog Behaviour & Safety

• Dogs must wear a collar with an ID tag, and be microchipped (as per UK law).

• The business reserves the right to refuse or terminate services for dogs that show dangerous or unmanageable behaviour.

• If a dog is reactive, has any behavioural issues or requires special handling, this must be declared at the time of booking. Additional charges may apply for dogs that need extra training during these walks.

Scheduling & Timing

• Walks will be carried out within an agreed time window (e.g., morning or afternoon), but exact start times cannot be guaranteed.

• Walk duration includes any time required for settling, cleaning paws, or preparing the dog before and after the walk.

• Walk times may vary due to unforeseen circumstances (e.g., traffic, delay with a client, weather delays, etc.). We will always ensure your dog still receives their full walk, and we will keep you updated if there is a delay.

Keys & Access

• Clients are responsible for providing safe access to the property (e.g. key, key safe, or any other agreed method).

• If a client requests that their key be returned, it will be done in person.

• If access cannot be gained to the property for a scheduled service (e.g. due to lock issues, alarm malfunction, or no key provided), the session may still be charged in full.

• The business accepts no responsibility for faults with client locks, doors, alarms, or other home security systems.

Liability

• While every care is taken, the business is not liable for injury, loss, or illness of a pet.

• The client is responsible for any damage or injury caused by their dog to property, other animals, or people.

Termination of Services

• Either party may terminate services by giving 2 weeks' written notice.

• Immediate termination may occur if:

• Payment is repeatedly late.

• The dog’s behaviour poses a risk to personnel or members of the public.

• The client is rude, abusive, or disrespectful towards the walker. 

• The client breaches these terms.

Dog emergencies

• In case of illness or injury, the walker may take the dog to the nearest vet.

• The client will be contacted immediately. Any veterinary costs are the responsibility of the client.

• In the event of an emergency, if the owner cannot be contacted, Louby Love Pet Services reserves the right to make decisions regarding the care of the dog, including seeking veterinary treatment. The owner agrees to reimburse any costs incurred.